Jet7a FAQ — All Your Questions Answered

No, each person may only hold one account on jet7a. Multiple accounts will be closed and any funds may be forfeited. If you've registered before but can't log in, please contact support.

Yes, if you register with an email address, a verification link will be sent to you. Some features may be restricted until you click that link. If you don't see the email, check your spam folder or request a new one.

You can update your mobile number, email, and password from "Profile Settings" after logging in. To change your name or date of birth, contact the support team, as these are tied to your KYC verification.

The minimum deposit on jet7a is BDT 300. Maximum limits vary by method — Mobile Pay and Nagad typically allow up to BDT 25,000 per day, while bank transfers may allow higher amounts. Special limits apply for High Rollers.

Wait 30 minutes first. If the funds still haven't arrived, contact support with your transaction ID or a screenshot. In most cases, this is caused by a network delay and gets resolved quickly.

jet7a does not charge any deposit fees. However, your mobile banking provider (Mobile Pay/Nagad) may apply their own charges. It's worth checking that before you deposit.

The minimum withdrawal on jet7a is ৳500. Multiple withdrawals per day are allowed, but the daily limit depends on your account tier. High Roller accounts have higher limits.

Standard withdrawals are processed within 30 minutes. Large amounts or first-time withdrawals may take 2–4 hours due to manual verification. If it's been over 24 hours, contact support with your transaction ID.

Bonus balance cannot be withdrawn directly. You must first meet the wagering requirements. Once completed, any winnings earned from the bonus become withdrawable. For full bonus terms, Bonus Page see here.

The wagering requirement means you must place bets totaling a specified multiple of your bonus amount before you can withdraw. For example, a 5x wagering requirement on a BDT 1,000 bonus means you need to wager BDT 5,000 in total. Each bonus has its own terms, so read them carefully before claiming.

jet7a's official social media, promotional emails, or Voucher Page Codes are available from there. Log in, go to the "Voucher" section, enter the code, and click "Apply". The bonus will be added automatically.

Any unused bonus will be automatically cancelled once it expires. Make sure to use your bonus before the expiry date. Validity periods typically range from 7 to 30 days, depending on the bonus.

Cash Out lets you settle a bet — partially or in full — before the match ends. If the game is turning against you, use Cash Out to lock in a guaranteed return. Note that this feature may not be available on all bets.

Yes. If a match is cancelled or postponed, the full stake for that bet is refunded. The amount is returned directly to your main balance, usually within 24 hours.

High Roller Betting is a dedicated service for large-stakes players. High Rollers can place bets at higher limits and receive exclusive bonuses along with a personal account manager. For more details, High Roller Page see here.

Log in and go to "Security Settings" or "Account Settings". You'll find the Two-Factor Authentication (2FA) option there. Once enabled, an OTP will be sent to your mobile each time you log in, keeping your account much more secure.

Change your password immediately and notify the support team. Our team will temporarily lock your account and investigate. To prevent this in the future, keep 2FA enabled and avoid logging in on unfamiliar devices.

The jet7a app runs on Android 6.0 (Marshmallow) and above. If you have an older device, the mobile website works just as well. On iOS, it performs best on iPhone 8 or newer.

If the APK won't install on Android, go to Settings → Security → Unknown Sources and enable it. Then open the APK from your file manager. Make sure you have enough storage space. If the issue persists, delete the old file, download it again, and contact support.

When a new update is available, you'll get a notification when you open the app. You can update directly from there, or Download Page Download the latest APK from there and install it. You don't need to uninstall the old app — you can install directly over it.

Common issues are usually resolved the same day. More complex matters — such as account investigations or disputes involving large transactions — may take 3–5 business days. Every complaint is assigned a ticket number so you can track its status.

jet7a takes responsible betting seriously. You can set deposit limits, session time limits, or take a temporary break from your account. If betting becomes a problem, please reach out to our support team. For more information, Responsible Gaming View page.